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    Billing

    This topic details how connectivity is invoiced, where you can view your invoices section, where you can view invoices history and explains the content of an invoice. This topic also includes a payment methods section that allows you to input a payment method to make a payment.

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    How is Sierra Wireless Connectivity billed?

    You will be billed for your connectivity on a monthly basis. The billing cycle starts the 1st day of the month and is always covering the full calendar month.

    Depending on your contract, you can have subscribed to a pay per use type of pricing or to a bundle type of pricing:

    Pay per use pricing

    It is the simplest model. There is a Monthly Recurring Charge (MRC) that is due every month based on the number of active and suspended SIMs in the account. On top of this MRC, you are charged for the usages that you are consuming.

    The monthly charge(s) for pay per use is computed based on the number of active subscriptions at the end of the month. There is no proration applied for subscriptions activated in the middle of the month.

    Bundled pricing

    A bundle is an offer defined on a specific pricing zone that pools the usages of the subscriptions activated on it. In bundled pricing, all active SIMs (and suspended SIMs in case of non seasonal offers) associated to the same bundle offer are sharing the same usage pool. Meaning that if a subscription is consuming less than its alloted usage, the usage can be consumed by other subscriptions of the bundle without being charged for overages. You will only start paying overages when the usage consumption within the bundle offer will exceed the size of the pool computed at the beginning of the month.

    Each SIM can be associated to one single bundle defined on one specific pricing zone.

    When a subscription is activated on a bundle, it contributes to the total data pool size by the volume of data usages defined in the contract. Those included usages are for the specified billing zone only.

    Overages beyond the pool size as well as traffic in other zones than the one coverred by the bundle will be charged as pay per use.

    The pool size is computed based on the number of active subscriptions (and suspended subscriptions in case of non seasonal offers) on the first day of the month. In case you activate new subscriptions in the middle of a month, they will start to contribute to the pool size at the beginning of next month only. Please check First Activations Q&A or Change of Offer Q&A below for more specific details and examples.

    Example: you have a 2MB bundle offer and you have 27 subscriptions activated on this offer. The 27 subscriptions will share 54MB of data. Once the pool of 54MB of data have been consumed within the month, you will start paying overages.

    Type of fees

    The invoice can contain different types of fees:

    Setup fees or one time fees One time charge for a service or a product started during the last invoice period. Example: Configuration of the dedicated APN, activation fees…

    Periodic fees Recurring monthly charge for a service or a product are charged in advance on a monthly cycle. Example: MRC for the Pay per use model or bundle MRC for the bundle model

    Usage fees Traffic charges generated from the last invoice date until the current bill date. Traffic fees are charged in arrears. If you have subscribed for a bundle subscription, traffic fees will be split between the bundle charged upfront and potential overages charged in arrears.


    Invoices

    A few days after the billing cycle is over i.e. on the 2nd or 3rd working day of the month, invoices will be sent by email to your billing contact (from email address billing@airvantage.net). All invoices can also be accessed at any time from your AirVantage Account portal in the Account>Billings>Invoices section.

    From the Latest Invoices widget in Account>Billings>Invoices section, you can view your latest 3 invoices, as well as the associated cost, and download the latest invoices in PDF. Should you need to download several invoices in one single step, you can use the dedicated widget on the right where you can select a specific time period from 3 months up to a year for downloading.

    For each month, beside the invoices, you can retrieve a report that lists all the orders that have been taken into account for the invoices of the same month. Along with the Order ID, reference and quantity we are also providing the Custom ID or External ID (that you can use to track the order ID in your own system) to ease your order checking.

    If Autopay is not enabled to automatically pay the invoices, then the Pay button will be enabled. When an invoice is to be paid, select the Pay button and a list of Payment Methods available will be displayed. Select the appropriate payment method and it will be used to pay the invoice.

    Once the invoice is paid, the Pay button will change to Paid and no longer be selectable.

    If the invoice is paid via cheque or any other non-electronic payment method, then the Pay button will not be displayed.

    You can easily add more recipients to the invoice emails sent after each billing cycle, using the Notifications widget:


    Invoice details

    The invoice is split in 2 sections:

    • first part contains a summary of the costs per offer and for generic fees,
    • and second part details the split of the different charges for each offer, such as the monthly subscription fees of the next months given the number of SIMs on the offer + the potential overages for the previous month.

    You can find below an example of invoice, its details along with comments to help you understand each cost line.


    Payment Methods

    The Payment Methods section allows you to update your payment method and opt for an automated safe and secure on-line payment. Payment Methods is only available for accounts located in countries where Sierra Wireless has an electronic payment agreement.

    Currently credit cards (VISA, MasterCard, American Express, Discover) and SEPA are supported, if applicable to your country. Click on the + on the right side to add a payment method.

    Multiple payment methods can be inputted. However only one payment method can be designated as default. The first payment method entered will automatically become the default. To set a different payment method as default, select the Set as Default button. It will show a prompt to confirm the selected payment method is to become default. The default payment method will be indicated by a star.

    To delete a payment method, select the trash can icon on the right side of the line for the particular payment method. It is not possible to delete the default. Another payment method must be selected as default before the old one can be deleted.

    If a credit card expires, you will need to add a new credit card and then set the new one as default prior to deleting the expired one.

    You can select Autopay to automatically pay as the invoices come due, which will use the default payment method.

    When selecting Autopay for the first time on a payment method, you will be prompted to accept/decline acknowledgement of the terms and conditions.


    Billing Q & A

    First activations

    When you activate your first subscription on a bundle offer, the size of the pool computed on the beginning of the month is empty. The subscription will therefore be consuming on the basis of overages. Therefore you won’t pay for a complete monthly charge on the activation month but the fee will rather be considered as a pay per use that will reflect the consumption of the month. You won’t be penalized for end of month activations.

    At the beginning of the next month, the pool size will be computed based on the number of SIMs that are active on the offer. The SIMs activated on previous month are now automatically contributing to the pool.

    If you continue to activate more SIMs in the next month, they will first consume in the bundle corresponding to their offer. As usual, once the pool size is reached, overages will be charged.

    SIM orders

    Ordered SIMs are invoiced the month after the shipment of the order.

    Test Ready Mode

    For each SIM activated on a test ready mode offer, you will be charged for an extra TRM activation fee at the time the SIM will switch from Test Ready to Active. The extra TRM activation fee is a one time charge per SIM.

    Change of offer

    When changing an offer from offer A to offer B:

    • All usages consumed while the SIM is on offer A, i.e before the change of offer will be counted on offer A.

    • All usages consumed while the SIM is on offer B, i.e after the change of offer will be counted on offer B.

    • At the beginning of the next month, the pool size (or monthly subscription for pay per use) will be re-evaluated based on the updated number of SIMs in each offer. In this case, bundle A will count one SIM less as the SIM card will now contribute to bundle B.

    • At the time of the change offer, if there are no active SIMs on that new offer already, no pool on that offer exists. This means that the SIM moved to a different offer (using Change Offer) will be billed on a pay-per-use basis for that month where no pool exists.

    Seasonal option

    An offer is defined as seasonal if it mentions a specific MRC for suspended SIMs in the contract.

    In case of a seasonal offer, for each SIM suspended at the beginning of the billing cycle:

    • you will be charged a specific suspended MRC instead of the regular MRC
    • suspended SIMs will not contribute to the pool size, meaning that the pool size in a seasonal offer is computed based on the number of active subscriptions (and only active ones) on the first day of the month.
    • the end of engagement period for the suspended subscriptions will be postponed accordingly. The engagement period being in that case the number of months for which you have paid the regular MRC for the subscription.

    A system on a seasonal offer is not allowed to be suspended for more than 12 months in a row.

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