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    How to retrieve a Troubleshooting Package

    The Troubleshooting Package is a compressed archived package (.tgz) that collects information such as:

    • Audit and Regular logs
    • Device Configuration Database
    • Networking interfaces, routing tables and rules
    • Firewall rules and conntrack tables
    • IP Sec detailed information
    • Disk usage and mounted drives
    • Various Linux log files including “dmesg”, modules, etc.

    The Troubleshooting Package is encrypted and can only be decrypted by Semtech employees.

    No passwords are stored in the Troubleshooting Package.

    Note: This action is available only for AirLink routers running AirLink OS 6.0.0 or later.

    To retrieve a Troubleshooting Package for a system:

    1. Go to Monitor > Systems.
    2. On the list of systems, select the desired system by clicking its row.
    3. Click More > Retrieve > Troubleshooting package.
      A Retrieve troubleshooting package dialog box opens.
    4. If desired, click Advanced settings, configure Scheduling and Timeout, and select the operation notification check box.
    5. Click Retrieve troubleshooting package.

    AirVantage creates a Retrieve Troubleshooting package operation.

    To download the package:

    1. On the system details screen, in the Operations widget, click Retrieve Troubleshooting package after the operation has completed.

    2. On the Retrieve troubleshooting package dialog, click Details.

    3. Click the download link to download the package to the local PC. This package can then be sent to Semtech support.

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