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AirLink Management Services Account Management

As an AirLink Management Services Reseller, you have access to the same tool as customers, so that you can transparently follow your token consumption. But we also provide you with an extra utility that lets you easily manage your customer accounts, monitor their account status, identify which customers need to be contacted to buy more tokens, and track your customers’ token orders.

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Access & Login

Account Management is a stand-alone web application connected to AirLink Management Services. You can access it using the following url: https://na.airvantage.net/accounts The login to be used is the same as the one you use for AirLink Management Services. Please note that you will only be able to access the Account Management web application if you are an Admin user of your company account.

My Token Stock tab

This tab lets you follow token consumption for your company account. This is the default tab that is displayed when you login to the Account Management app.
The tab is divided into 3 sections:

Summary

This is a summary account statement, with details of your company’s token stock and consumption.

The graph show token stock use and purchases over the last past 12 months. The section on the right shows the evolution of your token stock for the current month, and how it is predicted to evolve based on the number of activated systems.

The number of activated systems shown is the peak number of systems activated within your company account for current month. It is updated once per day. This is the number that will be taken into account to decrement the token stock at end of the month. Your token purchases from Sierra (as well as your sales of tokens to your own customers) are also considered when calculating the expected token stock.

Please note in particular here the estimated date by which you will need to buy more Service Packs. This is projection of when your stock will be fully consumed. (Future usage is predicted based on the previous month’s peak)

List stock updates

The table presents all the processed orders that you have passed to Sierra (or your Distributor if you have one) over the past 12 months. Each time you send a purchase order to Sierra (or Distributor) a new line appears in the table as soon as the PO has been treated. At the same time you will be allocated the number of tokens corresponding to the number of Service Packs ordered.

This lets you track your fulfilled orders, with the ability to filter on order date, PO number, number of Service Packs purchased, or product reference. This table also shows stock adjustments. A stock adjustment is done without any link to a new purchase order, in case for example of a credit/debit note, or if complimentary tokens are offered. Your stock is then updated accordingly.

Reports

Reports section shows the monthly token reports that have been sent to your company Admin contact(s). Links to reports for the last 12 months are shown. Every new month, the previous month’s report is added to the list and is accessible online. For Resellers, these reports include your own token stock as well as your customers’.


My Details tab

This is the tab where you can see and update your company account details and information. At the moment it consists of company name, uid and company branding. You can update this information if needed.


Subaccounts tab

The Subaccounts tab is specific to Resellers. This lets you manage your customer accounts, monitor their account status, identify which customers need to be contacted for token stock renewal, and also track their token orders.

The grid contains all your commercial subaccounts, along with the related account information such as where they stand in terms of token stock, whether they are active or suspended, their current number of active systems, and when they will need to purchase additional tokens to continue using the service. There are several ways to filter and sort customer records, to help you easily identify accounts that need more tokens.

From the subaccount grid, you can also add an order to a customer using the action buttons on the column to the right of the grid. Adding orders to the customer account will be your duty if you are buying wholesale tokens. In this case, you are responsible for redispatching tokens to your customers according to their purchases.

Subaccounts details

Resellers can click on a subaccount in the list to drill down to the details of this specific customer. The details view is exactly the same view that the customer has in its own My Token Stock section, to assist you in providing support.

This tab also shows the evolution of subaccount token stock over the past 12 months as well as the different purchase orders passed by the customer (and eventual credit/debit notes).


Selling ALMS Service Packs to a customer

We propose 2 ways for Resellers to fulfill their customer orders:

Delegation model

In the delegation model, the Reseller delegates to Sierra the fulfillment of purchase orders, so that Sierra assigns tokens to the end customer. (This is the only model that was in use prior to the launch of the Account Management application.)

When delegating the assignment of tokens to Sierra, the Reseller must ensure the end customer account is uniquely identified. Specifically, the Reseller must provide in the purchase order to Sierra the following information:

  • Exact company name and/or uid
  • Company Administrator email
  • Identification of trial account to be converted (if applicable)

In the case of a first purchase by an end customer, the Reseller needs to specify whether the customer was using a trial account (so that it can be converted instead of creating a new account).

Once Sierra has handled the purchase order, it will appear both in your Reseller account in the My Token tab, as well in the subaccount list of orders, to mirror the effective transaction: Sierra sells tokens to you as the Reseller; you sell on tokens to your end customers.

As a result of these transactions, any wholesale token stock held in your Reseller account remains unchanged; while the token stock of the end customer is increased by the number of tokens corresponding to the Service Packs they have purchased. (A Service Pack consists of 12 tokens.)

If you opt for the delegation model, the Account Management tool will give you full transparency as when end customers’ purchase orders have been fulfilled.

Wholesale model

This new option lets Resellers buy tokens from Sierra in wholesale batches. This means that you don’t specify to which customer the Service Packs need to be supplied. In this case, the tokens are simply allocated to you, the Reseller.

With wholesale purchases, you don’t need to link every customer order to an equivalent order to Sierra. You can now stock tokens in your account so that you can fulfill your customer orders directly, and with optimal responsivity.

Please note that tokens just purchased to Sierra, as soon as they appear in your My Token Stock tab in the Summary panel and in the List Stock updates grid, are available right away for fulfilling customer orders.

A Reseller using the wholesale option accepts responsibility to redispatch tokens to end customers based on their purchase orders, and to track customer orders using the Account Management app, so that customer token stock is correctly managed.

Allocating Service Packs to a customer from your Reseller stock is simple:

  • Select the customer to receive Service Packs, and click on the subaccount details- In the List stock updates section, click on the button Add token order to enter Service Packs related to a PO from the customer.

  • Enter the number of Service Packs ordered by the customer. The Add token order popup displays a summary of the customer token stock evolution based on fulfillment of the new order. If the customer has a negative token stock and the purchase order brings him back to positive, the account will automatically be reactivated.

  • Upon clicking on Confirm Order, tokens are effectively taken from your wholesale stock to be allocated to the end customer. The newly entered order now appears in the grid.

Please note that by default, if a PO does not contain any identification of an end customer, Sierra will consider the order as using the wholesale model, and tokens will be added to your Reseller account.

Correction of errors in an order, credit and debit notes

You can edit or even delete an order that has been entered for a subaccount, provided that the order has been entered during the current month. By editing the order, you will be able to change any of the fields previously entered, including the number of Service Packs allocated.

If an error has been committed before the current month, you can still fix the problem by doing a credit or debit note. To this purpose you can use the Adjust Stock capability:

  • Select the customer for which you have to fix the stock of tokens and click on the subaccount details. In the List stock update section, click on the button Adjust stock.

  • Enter the number of tokens to be recredited or debitted to the customer. The Adjust Stock popup displays a summary of the customer token stock update, based on tokens credited or debited via the credit/debit note. If the customer has a negative stock and a credit brings him back to positive, the account will automatically be reactivated.

  • Upon clicking on Confirm Adjust Stock, tokens are effectively taken from your Reseller stock to be allocated tothe end customer. In the case of a debit note, the converse is true: tokens are recredited to your Reseller stock and debited from the end customer. The new stock adjustment now appears in the grid.

ALMS Free Tier and conversion of Customers from Free Tier to Standard ALMS accounts

With the introduction of the ALMS Free Tier, all customers with 15 devices or less in ALMS can use the product for free. All trial accounts are initially created as Free Tier accounts. When a customer wants to add more than 15 devices, the user interface will prevent those devices from being registered, and will instruct the user to contact their Sierra Wireless Partner to purchase tokens and transition their account.

How to transition an Account From the Free Tier to Standard - Delegation model

A Free Tier customer can transition to the Standard ALMS offering at any time. They simply need to submit a PO for ALMS Service Packs, and the Sierra Wireless Support team will convert the account. This can be done very quickly. Please follow these steps.

  • Have the customer submit a Purchase Order to you for the appropriate number of ALMS Service Packs.
  • Submit a Purchase Order to Sierra Wireless for the number of Service Packs that the customer is requesting.
  • On the PO provide the Customer’s ALMS account name
  • Also include a note requesting that the account be transitioned from an ALMS Free Tier to Standard account
  • On processing of the Purchase Order, the Sierra Wireless Sales Operations team will have the Customer Support team convert the account

How to transition an Account From the Free Tier to Standard - Wholesale model

For Partners that have already purchased tokens in bulk from Sierra Wireless and typically allocate them to end Customer accounts directly, the process is slightly different. There is no need to submit a Purchase Order to Sierra Wireless. Once you have allocated the tokens into the Customer’s account, you can request the account conversion from Sierra Wireless Customer Support.

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