Billing
This topic details how connectivity is invoiced, where you can view your invoices section, where you can view invoices history and explains the content of an invoice.
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Invoices
A few days after the billing cycle is over i.e. on the 2nd or 3rd working day of the month, invoices will be sent by email to your billing contacts (from email address billing@airvantage.net). They can also be accessed at any time from your AirVantage Account portal.
From the Latest Invoices widget in Account>Billings>Invoices section, you can view your latest 3 invoices, as well as the associated cost, and download the latest invoices in PDF. Should you need to download several invoices in one single step, you can use the dedicated widget on the right where you can select a specific time period from 3 months up to a year for downloading.
For each month, beside the invoices, you can retrieve a report that lists all the orders that have been taken into account for the invoices of the same month. Along with the Order ID, reference and quantity we are also providing the Custom ID or External ID (that you can use to track the order ID in your own system) to ease your order checking.
Invoice details
The invoice is split in 2 sections:
- first part contains a summary of the costs per offer and for generic fees,
- and second part details the split of the different charges for each offer, such as the monthly subscription fees of the next months given the number of SIMs on the offer + the potential overages for the previous month.
You can find below an example of invoice, its details along with comments to help you understand each cost line.
