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What's new in 17.05 - May 2017

ALMS is Now Free to Use for Any Customer with 15 Devices or Less

We are excited to launch a significant change to how ALMS trials work. Previously, we offered free 30 days trials for ALMS. This allowed customers to try out the full feature set of ALMS with no restrictions for a limited time. While this worked for some customers, we received a lot of feedback that the duration was too short and it prevented some customers from properly experiencing the product.

Effective May 10th 2017, we have made ALMS free for all accounts with 15 devices or less. Once converted, customers in the Free Tier will no longer require or consume tokens. You will have access to the full functionality of ALMS, with no limitations. If your account has more than 15 total devices (active or inactive) there are no changes – you will remain in the standard ALMS product. You will still only consume tokens for the devices that are active (i.e. not in Maintenance Mode), so it is possible that you might have less than 15 active devices, and still be consuming tokens.

As this change in account class is based on all devices in your account (active or inactive), and you are close to the limit, we recommend that you delete any inactive devices that are no longer required in your account. If your account is small, this basic account clean up could be the difference between having free access, and needing to purchase tokens. We hope that this change will make ALMS accessible to more customers, and makes the trial process easier. If you have any further questions, please reach out to your Sierra Wireless Partner who can answer your questions.

Frequently Asked Questions

Frequenty asked questions on the ALMS Free Tier...

Q: Do I have to Do Anything to Take Advantage of the Free Tier?

A: No, this transition happened automatically the evening of May 9/10th. Customers with less than 15 devices were transitioned to the ALMS Free Tier product level. Your account will no longer require you to purchase tokens, your devices will not consume tokens and your account will not expire. For customers with 16 or more devices you will remain in the standard ALMS offering. You active devices (i.e. those not in Maintenance Mode) will continue to consume tokens normally.

Q: What Happens When I Register my 16th Device?

A: As an ALMS Free Tier customer, when you try and register devices that move you beyond the 15 device limit, the ALMS user interface (UI) will warn you that you cannot register the devices until you purchase tokens, and convert your account to the standard ALMS product. Once past the Free Tier threshold, token consumption occurs on all active devices in your account.

Q: How Do I Purchase Tokens for My Account

A: Please send a purchase order to your Sierra Wireless Partner for an appropriate volume of ALMS Service Packs (1 ALMS Service Pack is $18, and provides 1 year of ALMS access for 1 device). Once received, our team will populate tokens into your account, and convert it from the Free Tier to the standard ALMS offering.

Q: I Have Less Than 15 Devices but Have Tokens in my Account. What Happens to Them?

A: They will remain in your account, and will not be consumed. Once your account grows to more than 15 devices, we can convert you to a standard ALMS account, and those tokens will start to be used.

Q: The 15 device limit – is That All Devices, or Just Active Devices?

A: The 15 devices limit is on all devices in your account, regardless of what state they are in. We recommend that you delete any inactive devices that are no longer required in your account. If your account is small, this basic account clean up could be the difference between having free access, and needing to purchase tokens.

Q: I was an ALMS Customer, and Have Deleted Inactive Devices and I am Now Below 15 Devices. How Do I Convert MY Account to the Free Tier?

A: Please reach out to your Sierra Wireless Partner with your details. We will review your account, and where appropriate convert you to a Free Tier account.

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